Support
Talk to a person
One address, answered by someone who can actually change something.
If your pet needs help right now, we are not the fastest route. Call your veterinarian or an emergency animal hospital. Support is email and we answer during business hours — that is the honest expectation to set, and an emergency deserves better than an inbox.
Email us
support@ourpackhealth.com
Account, billing, your pet's record, anything that is not working, and anything you think we got wrong.
Your account
Plan changes, cancellation, export and deletion all live in the app — you never have to ask us to do them for you.
Before you write
These are the answers people need most often.