Questions, answered plainly

It keeps one health record for your pet, for life, so nothing depends on memory. It builds a Care Guide for each of your pets — what to watch for at their age and breed, what to feed, and what is due. Each day, Today shows what needs doing for each of your pets: meals, water, walks, medication doses at the times you choose, and anything your vet asked you to keep an eye on. And when you see your vet, you can hand them the whole record as a PDF.

Yes. Everyone who signs up — in the app or on the website — is on the free plan, and there is nothing to buy and no card to enter. A paid plan with more features is coming, but it cannot be bought today anywhere. See Coming soon, below.

There is no password. Enter your email address and we send you a six-digit code; type it in and you are signed in. On a phone where you have set one up, you can use a passkey instead.

Dogs, cats, rabbits, parrots, horses, bearded dragons, goats, ferrets and a good deal more — the registry spans the animals people actually keep. Coverage is stated honestly per species: where we do not have guidance for a pet like yours, we say so and point you to a vet who treats them, rather than guessing.

The quickest way is to ask your vet to email you your pet's full records, then upload them on the pet's Health records page. Photos and PDFs — invoices, lab results, discharge notes, pictures of paper records — are read and filed onto the record, and the page tells you when each one has been read. Other kinds of file are stored as they are.

They are what make the Care Guide about your pet rather than about their species in general — routine, food, home and history. Skip anything you like and come back whenever you want: "Finish your pet's record" on Home, or the pet's profile, takes you back to where you left off.

Your household's ZIP code decides two things. Which state's rules apply to your pets — rabies vaccination rules, for example, differ from state to state. And your household's time zone, so that "today" and every reminder time match where your pets actually live.

What is due today for each of your pets: their routines (meals, water, walks), each medication dose at the times you set, and any reading a treatment plan asks for. Each item has one button that records it, and once it is done you can see when and by whom. General guidance, like knowing what normal looks like for your pet, lives in the Care Guide rather than on Today.

Yes. When you add a medication we suggest times from how often it is given — twice daily suggests 8:00 AM and 8:00 PM — and you change them to fit your day before anything is saved. You can change them again at any time from Medications. Where your vet set times on a treatment plan, those are used unless you change them.

On Android, reminders arrive as notifications on your phone, and they also appear in the notification bell inside the app. On iPhone and in a web browser they appear in the bell for now; phone notifications there are coming.

Your household's, which is set from its ZIP code. Every time in the app is shown in that zone, even if your phone is somewhere else. To change it, go to Settings, then Household.

Yes. In Settings, open your pet's people & roles and add someone by email as a co-owner, sitter, walker or viewer; the owner decides what each person can do. The pet appears for them the next time they sign in with that email address, or when they first sign up. We do not email the invitation yet, so let them know.

Yes. Start a walk from the pet's page or from Today, and the app measures time and distance by GPS — and steps, where your phone allows it — then saves the walk to that pet. It is built to be used one-handed, with a lead in the other.

You pick what you can actually see from a checklist, and the app tells you how soon your pet should see a vet. It is free, and it never tells you a vet is unnecessary — see Safety and clinical limits, below.

General questions about animal care, answered from our library. It does not read your pet's record, so its answers are general information rather than advice about your pet in particular. For anything specific to your pet, talk to your vet.

No. Export your pet's health record from the pet's page as a PDF and hand it or email it to your vet; it reads as an ordinary clinical summary. Every export carries a QR code, and a vet who scans it can ask you for access to the live record — nothing is shared unless you say yes.

No. OurPack Health is free for veterinarians — no subscription, no per-visit fee and no charge of any kind on their side.

Yes. Search for your practice or type it in, and My Vet shows its phone number, address and opening hours. Tap the number to call.

Not yet. For now, call them from My Vet, and bring or send them your pet's exported record. Preparing a question for your vet inside the app is coming — see Coming soon, below.

No. It never diagnoses, never prescribes and never grades your vet's direction. It helps you understand, organise and track — and it points you to a veterinarian when a situation warrants professional care. Your vet is always the clinical decision-maker; we carry and surface their guidance, we do not originate it.

A fixed, reviewed, versioned rule set decides it — ordinary code, not a conversational model. The same observations always produce the same answer, and no model is able to lower an urgency. Anything the rules cannot recognise fails UPWARD, toward being seen sooner rather than later.

Never. There is no path through this product that ends in you probably do not need a vet. The question it answers is how fast, never whether — every outcome ends at a veterinarian.

This is not an emergency service. If your pet is struggling to breathe, collapsed, seizing, bleeding heavily, has a bloated hard belly, or you think they ate something toxic — stop and go to your veterinarian or an emergency animal hospital now. Do not wait for an app.

Your pet's record is yours — you own it, and you can export or delete it. HIPAA governs human health data and does not apply to pet records, but we hold your information to a high standard regardless: encrypted, access-controlled and never sold. The Privacy Policy carries the full detail.

You, anyone you invite, and any veterinarian you have granted access to. Nobody else. A vet who scans your summary still has to be granted access by you, and you can withdraw it. We do not sell data, and we never hand your record to a clinic as a condition of anything.

Yes. In Settings, tap your email address at the top, then Download my data — it saves everything we hold about you as a file. Each pet's health record also exports as a PDF from the pet's page.

In Settings, tap your email address at the top, then Delete account. There is a 30-day grace period in which signing back in cancels it; after that your account and the pets only you own are permanently deleted. Pets you co-own stay with the other owners.

Not yet. A paid membership is coming; nobody can buy one today, in the app or on the website. It will add questions for your vet, treatment plans, and ongoing day-to-day tracking of weight, toilet habits, observations and medication doses once your pet's record is set up. Everything in the free plan stays free.

That is the plan. You will be able to prepare a question for your vet with your pet's record behind it, for your vet to answer, and to join video visits with practices that offer them. Both are coming with the paid plan, as vet practices connect to OurPack.

When your vet gives you instructions after a visit — a course of medication, readings to take at home, signs to watch for — a treatment plan keeps them in one place, puts each reading on Today at the times set, and tells you when a reading crosses a line your vet set. Starting one is part of the paid plan that is coming.

Yes. Your pet's record, Care Guide, routines, medications and everything else you set up on the free plan stay exactly as they are.