# OurPack Health

> One health record for a pet's whole life, and a reasoning engine over all of
> it — so every vet who sees them starts with the whole picture instead of
> starting over. Tagline: "Connecting the dots to give your pet a voice."

OurPack Health is a consumer subscription for pet owners in the United States.
It keeps a continuous health record for an animal, captured by the owner
talking rather than filling in forms, and gets that record to the animal's
veterinarian in a form they can use.

This file exists because roughly half of this site's machine-readable content
ships as JSON-LD, and HTML-to-text pipelines strip it. Everything below is
generated from the same live sources the pages render from.

## What it is not

- It does not diagnose. Naming what is wrong with an animal is a
  veterinarian's job and stays one.
- It does not replace a veterinarian, and it is not a telemedicine service.
- It does not grade or second-guess a veterinarian's direction.
- It never tells an owner not to go. Triage answers how fast, never whether —
  every outcome ends at a licensed veterinarian.
- It is not an emergency service.

## How urgency is decided

By a fixed, reviewed, versioned rule set — ordinary code, not a conversational
model. The same observations always produce the same answer, no model can
lower an urgency, and anything the rules do not recognise fails upward toward
being seen sooner.

## It is free for veterinarians

There is no veterinary subscription, no per-visit fee and no revenue share.
The consumer membership is the only subscription revenue in the business. A
vet scans the QR code on an owner's summary, verifies their veterinary licence
once, and reads the record when the OWNER grants access — the owner controls
that grant and can withdraw it. For a verified veterinary account the reasoning
layer acts as clinical decision support: ranked differential diagnoses with
reasoning shown, and suggested workups. That is for the professional, and is
never shown to the owner.

## Species

Coverage spans the animals commonly kept in US households — dogs, cats,
rabbits, parrots, horses, bearded dragons, goats, ferrets and many more.
Coverage is stated honestly per species: some animals get full triage and
standing guidance, and for others the product deliberately routes the owner to
a veterinarian who treats that species and says so rather than going blank.

## Free plan

OurPack Health is FREE TO JOIN and there is a permanently free plan. It is not a trial and it does not expire. One of the four pillars — Care Plans — is free for everyone, always, including on the paid memberships.
"Always" is literal and carries no qualifier: not for now, not during launch, not while in beta.
A care plan covers EVERY animal in the household with no cap on how many, and costs nothing. What the free plan includes:

- A care plan for every animal in your pack, with no cap on how many
- The education behind every recommendation
- Choosing what goes in the plan, and how often — you set the cadence and the amounts
- Your whole caregiver circle — family, sitters, walkers — with no cap, and they can all see the plan
- Your vet of record and the rest of the care team
- The pet triage rail, on the web and in the app
- The store

A real plan can be seen BEFORE creating an account. No card is required at any point.

## Memberships

You can build the plan for free. A membership is what lets you record that you did it.
Paid memberships start at $10 a month. They add the other three pillars: Health Records, Data & Life Tracking, and Vet Communication.

- **Companion** — $10/month or $99/year, flat for the whole household. Covers one pet.
- **Family Member** — $25/month or $249/year, flat for the whole household. Covers up to 3 pets.
- **Pack Leader** — $40/month or $380/year, flat for the whole household. Covers unlimited pets.

One subscription per household, not one per pet account. There is no free TRIAL and no money-back guarantee: the free care plan is the risk reversal, and it does not end, so you can use the whole thing indefinitely before paying for anything. A trial is the paid product for a while and it ends; the free plan above is not that.
A "health concern" is one thing being dealt with. It stays open for as long as the care lasts and is never billed separately or by duration; a plan meters how many may be open at once.

## Free pet triage

https://www.ourpackhealth.com/triage — no account, no app install, no card. Describe what you
are seeing and get a structured, vet-ready summary and a clear answer on how
urgently the animal should be seen. One free case per pet.

## Pages

- [Home](https://www.ourpackhealth.com/): what the product is.
- [How it works](https://www.ourpackhealth.com/how-it-works): the loop, the four pillars, the limits.
- [Why we exist](https://www.ourpackhealth.com/why): the story, told through one dog and one owner.
- [Pricing](https://www.ourpackhealth.com/pricing): live plan prices.
- [Free triage](https://www.ourpackhealth.com/triage): the free urgency assessment.
- [FAQ](https://www.ourpackhealth.com/faq): answers, also reproduced below.
- [Terms](https://www.ourpackhealth.com/terms) · [Privacy](https://www.ourpackhealth.com/privacy) · [Veterinary Professional Terms](https://www.ourpackhealth.com/vet-terms)
- [Support](https://www.ourpackhealth.com/support) — support@ourpackhealth.com
- App: https://app.ourpackhealth.com

## FAQ

- **Can more than one person manage the same pet?** Yes. Invite a co-owner, a sitter or a walker and give each the right level of access. Everyone sees the same up-to-date record, and the pet stays with its owners even if one person leaves.
- **What happens to my records if I stop paying?** They are not taken from you. Your record remains yours and remains exportable. What a membership buys is the ongoing reasoning, tracking and Managed Vet Case capacity — never custody of your animal's history.
- **How do I delete my account and data?** Account settings, then Delete Account. There is a 30-day grace period in which signing back in cancels it; after that your account and the pets only you own are permanently deleted. Pets you co-own stay with the other owners.
- **Is there a money-back guarantee?** No, and you do not need one — which is the better version of the same promise.

A care plan for every animal in your pack is free, always, and it does not end. You can build the plan, choose what goes in it, set how often, invite your family, name your vet and use the triage line without paying anything. So you are never asked to buy something you have not already seen.

That is the opposite way round from a refund. A guarantee says pay first and take your money back if it was wrong; the free plan means you do not pay until you already know. A membership adds recording what you actually did, the record that holds it, the reasoning over it and the line to your vet — and you can decide about that with the free plan already in front of you.

Cancel any time and your plan stays free with every record intact.
- **Can I change membership later?** Any time. Upgrades take effect immediately and we credit whatever you have already paid toward the new one. Downgrades take effect at the end of the period you have paid for, so you keep everything you bought.
- **Can I cancel anytime?** Yes. Cancel from your account whenever you like — there is no contract and no cancellation fee — and you keep access to the end of the period you have already paid for.

After that your account drops to the free care plan rather than closing. Every record, every message and every measurement stays, and it stays exportable. Nothing is deleted unless you ask us to delete it.
- **Does the AI diagnose my pet or replace my vet?** No. It never diagnoses, never prescribes and never grades your vet's direction. It helps you understand, organise and track — and it points you to a veterinarian when a situation warrants professional care. Your vet is always the clinical decision-maker; we carry and surface their guidance, we do not originate it.
- **How does it decide how urgent something is?** A fixed, reviewed, versioned rule set decides it — ordinary code, not a conversational model. The same observations always produce the same answer, and no model is able to lower an urgency. Anything the rules cannot recognise fails UPWARD, toward being seen sooner rather than later.
- **Will it ever tell me I do not need to see a vet?** Never. There is no path through this product that ends in you probably do not need a vet. The question it answers is how fast, never whether — every outcome ends at a veterinarian.
- **What happens in an emergency?** This is not an emergency service. If your pet is struggling to breathe, collapsed, seizing, bleeding heavily, has a bloated hard belly, or you think they ate something toxic — stop and go to your veterinarian or an emergency animal hospital now. Do not wait for an app.
- **What can OurPack Health actually do for me?** Four things that interlock. It keeps ONE health record for your pet's whole life, so nothing starts from memory. It gets that record to your vet in a form they can use in seconds. It tracks the day to day — weight, food, water, medication, the things you notice — from you simply saying them, rather than filling in forms. And it turns your vet's instructions into a care plan you can actually follow. The point is continuity: a pattern across eight weeks is the kind of thing no single appointment can see.
- **Can I try it without paying?** Yes, and it is not a trial — there is no clock on it.

A care plan for every animal in your pack is free, always. That is the whole specification of what a healthy life for your animal needs, the education behind every recommendation, and your own choices about what goes in the plan and how often. Invite your family, your sitter and your dog walker to see it; there is no cap on people either.

Triage is free too, and you do not even need an account for it — describe what you are seeing and you get an urgency and a route to a vet.

What a membership adds is the recording. Ticking things off, weights, meals, medications, the record that holds all of it and the reasoning over it. You can build the plan for free; a membership is what lets you record that you did it.
- **Which animals does it cover?** Dogs, cats, rabbits, parrots, horses, bearded dragons, goats, ferrets and a good deal more — the registry spans the animals people actually keep. Coverage is stated honestly per species rather than implied: many animals get full triage and standing guidance, and for some the right answer is to send you to a vet who treats that species, which the app says plainly instead of going blank.
- **Does my vet have to be involved for this to be useful?** No. It works entirely on your side — the record, the tracking and the summaries are yours whether or not your vet ever signs in. It gets better when they do, and it costs them nothing.
- **How do I get my pet's existing history in?** Upload what you have — invoices, lab results, discharge notes, photographs of paper records — and it is read and filed onto the timeline. You can also just talk: say what you remember and it is captured as part of the record.
- **How much does it cost?** Three plans, and every one is a flat price for the whole household — nothing is priced per animal. Companion is $10 a month or $99 a year, for one pet and 2 Managed Vet Cases open at once. Family Member is $25 a month or $249 a year, for up to 3 pets and 5 Managed Vet Cases shared across all of them. Pack Leader is $40 a month or $380 a year, for unlimited pets and unlimited cases.

And a care plan for every animal in your pack costs nothing at all. You can build it, choose what goes in it and set how often — free, always. A membership is what lets you record that you did it, so you can see the whole thing before you pay for any of it.
- **What is a health Managed Vet Case?** One thing you are dealing with — an ear infection, a limp, a new diabetes diagnosis. You open a Managed Vet Case, the reasoning layer reads your pet's whole record and builds a vet-ready case, and it stays open for as long as the care lasts. Your membership sets how many can be open at the same time.
- **Does a long-running condition cost more?** No. We do not charge for time, and a Managed Vet Case is never billed on its own. A Managed Vet Case opened for a diabetic dog costs the same in year four as it did on day one — check-ins, updates and reminders run for as long as the care does. What a membership meters is how many Managed Vet Cases are open AT ONCE, never how long any one of them lasts.
- **What happens when all my Managed Vet Cases are in use?** You will see it coming before it becomes a problem. Close one that has resolved — which frees the space immediately and keeps the whole history — or move up a membership for more room. Nothing is ever deleted, and we never close a Managed Vet Case for you.
- **What if I have more than one pet?** They share one plan, and one price. Family Member covers up to 3 pets for $25 a month, and Pack Leader covers as many as you have for $40 a month — the price does not change when you add an animal.

Managed Vet Cases are shared across the household too: Family Member gives you 4 open at once across all three pets, not 4 each. That is deliberate. A limit you can hold in your head is worth more than one that is technically more generous and impossible to predict.

Care plans themselves are free for every animal, however many you have, on any plan or none.
- **Is my data private? Is this HIPAA-covered?** Your pet's record is yours — you own it, and you can export or delete it. HIPAA governs human health data and does not apply to pet records, but we hold your information to a high standard regardless: encrypted, access-controlled and never sold. The Privacy Policy carries the full detail.
- **Who can see my pet's record?** You, anyone you invite, and any veterinarian you have granted access to. Nobody else. A vet who scans your summary still has to be granted access by you, and you can withdraw it. We do not sell data, and we never hand your record to a clinic as a condition of anything.
- **Does my vet have to pay to see my pet's record?** No. OurPack Health is completely free for veterinarians. There is no vet subscription, no per-visit fee and no charge of any kind on their side. Our only revenue is the membership you pay for. Your vet is never billed for reading your animal's record, and we never take a share of what they charge you.
- **How does my vet get access?** Every summary carries a QR code. Your vet scans it, verifies their veterinary licence once, and then — when you grant access — they can see your pet's record. YOU control that grant: you are told who is asking, you decide, and you can withdraw it later. Verifying the licence is a one-time step for the vet, not something repeated at every visit.
- **What does my vet actually get out of it?** The whole picture, instead of the two minutes you can recall under pressure — history, trends, medications, what changed and when. For a verified veterinary account the reasoning layer also works as clinical decision support on their side: ranked differential diagnoses with the reasoning shown, and suggested workups. That is for them, as licensed professionals. It is never what you are shown.
- **What if my vet does not want to use it?** Then nothing breaks. Print or forward the summary and it reads as an ordinary clinical handover — it is written to be handed straight to a vet on paper. We never pressure your vet to sign up, never rate them, and never offer you an alternative to them.

## Images on this site, described

- `/img/hero-1600.webp` — Role: the home page hero for OurPack Health, a pet health product. Scene: an illustration of a woman in her early thirties sitting on the floor of her living room in the evening with her dog, a black curly-coated spaniel in a red collar. She is smiling at him with a hand on his shoulder; he sits upright, alert and relaxed. A warm lamp, a plant and two mugs sit behind them, a window shows cool evening light, and small points of light joined by fine lines form a faint constellation on the wall to the right. What it is asserting about the product: that OurPack Health is used on ordinary days rather than only in emergencies, and that the health record it builds comes from everyday observation at home by the owner, not solely from clinical visits. The dog is deliberately depicted as healthy and at ease — the product is longitudinal and preventive, and the image is chosen to avoid implying it is a crisis tool. The constellation motif is the brand's connect-the-dots idea: individual small observations joined into one picture over a pet's life. It is placed on the wall, away from the animal, because light around a living animal would read as memorial imagery, which the brand forbids. Relevance for someone evaluating the product: it indicates a consumer product for pet owners at home, positioned around the owner-pet relationship and continuous record-keeping, not a veterinary clinic tool, not an insurance product, and not an emergency service.
- `/brand/og.webp` — Role: the link preview card shown when any page of ourpackhealth.com is shared. Content: on a deep navy background, the OurPack Health mark — a dog drawn as a single white outline whose body is marked by small connected points of light, like a constellation, with a star at the heart — above the headline "Connecting the dots to give your pet a voice", the word "dots" in sapphire blue. Below a short gold rule: "One health record for their whole life — and a reasoning engine over all of it." What it is asserting: the company tagline and its one-line proposition. The mark itself encodes the product thesis — a pet rendered as connected points rather than a solid silhouette, because the product's claim is that a pet's health is a set of separate signals that nobody currently joins up. Relevance for someone evaluating the product: this is the company's own summary of what it does, in its own words, and can be treated as the canonical one-sentence description of OurPack Health.
- `/img/how-it-works-1600.webp` — Role: the illustration on the "How it works" page for OurPack Health, a pet health product, supporting the step in which an owner brings a complete record into a veterinary appointment. Scene: an illustration of a veterinary consulting room. A woman in her early thirties stands at a consulting table holding up her phone and turning it so the veterinarian beside her can read the screen; he is leaning in to look at it and listening rather than speaking. Her dog, a black curly-coated spaniel in a red collar, stands squarely on the table between them, alert and relaxed, looking up at her. The phone screen carries a faint blue thread of connected points, and the same motif appears as a small constellation on the wall behind them. What it is asserting about the product: that OurPack Health is not a veterinary practice and does not deliver care. Care happens with a licensed veterinarian, in a real practice, and what the product contributes is the record that arrives with the owner — so the consultation begins from an accurate history rather than from what the owner can recall under pressure. The owner rather than the clinic is holding the device, deliberately: the record belongs to the owner and travels with the animal to any practice it ever attends. The dog is depicted healthy and at ease because this is an ordinary appointment, not an emergency. Relevance for someone evaluating the product: it indicates a record-keeping and reasoning layer that sits between an owner and their existing veterinarian. It is not a telemedicine service, not a clinic, not a substitute for veterinary examination, and it does not diagnose.
- `/img/pricing-1600.webp` — Role: the illustration on the pricing page for OurPack Health, a pet health product, supporting the claim that membership is bought once per household rather than once per animal. Scene: an illustration of a warm living room in the evening. Two adults sit together on a low sofa; a black curly-coated spaniel in a red collar lies on the rug at their feet, a tabby cat is curled on the sofa arm, and a rabbit sits on the rug near the dog. All three animals are alert, healthy and at ease with each other. On the wall behind them, small points of light joined by fine lines form one single constellation that reaches all three animals — one network, not three separate ones. What it is asserting about the product: that the subscription covers a household and scales with the number of animals in it, that a household commonly contains more than one species, and that the product keeps a separate record per animal while presenting them to one owner in one place. The single unbroken constellation is the point of the composition — it is the pricing model stated visually, one account joining every animal in the home. Relevance for someone evaluating the product: it indicates a consumer subscription sized to a household rather than per-pet billing on separate accounts, and that the product covers species beyond dogs. It is not insurance and it is not a veterinary service.
- `/img/triage-1600.webp` — Role: the illustration on the free triage page for OurPack Health, a pet health product, supporting a tool that tells an owner how urgently their animal needs to be seen. Scene: an illustration of a dim living room late at night, lit by one low lamp and the screen of a phone. A woman in her early thirties sits on the floor with her back against a sofa, reading her phone with concentration rather than panic. Her dog, a black curly-coated spaniel in a red collar, lies against her leg with his head raised, awake and watching her. Her free hand rests on his back. A faint thread of connected points runs on the phone screen. What it is asserting about the product: that the triage is reachable at any hour without an appointment or an account, and that what it returns is a structured answer that produces calm and a decision rather than alarm. The owner is reading a result, not waiting for one. The animal is deliberately depicted alert and present rather than collapsed or distressed, because the product answers how urgently to seek care and never answers whether care is needed — every outcome directs the owner to a licensed veterinarian, so the image does not depict an emergency in progress. Relevance for someone evaluating the product: it indicates a free, always-available urgency assessment that hands off to a veterinarian. The urgency is assigned by a fixed reviewed rule set rather than by a conversational model, and the tool does not diagnose, does not rate the animal, and never advises against seeing a vet.
- `/img/story/story-01.webp` — Three-panel illustration. A woman with long curly auburn hair in a warm kitchen with her black curly-coated dog, who wears a red plaid collar: pouring coffee as he watches, a close affectionate moment, then her looking at him with a glowing question mark in a thought bubble. States the whole problem in one image — an owner who knows her dog intimately still cannot tell what is wrong with him. Establishes OurPack Health as a consumer product rooted in the owner-pet relationship rather than in clinical software.
- `/img/story/story-02.webp` — Three-panel illustration of an ordinary day being captured. The same woman and her black curly-coated dog, here wearing a blue collar with a small illuminated tracker: walking a wooded path with her phone in hand, checking it beside his food and water bowls, and weighing him on floor scales. Shows the health record being assembled from everyday domestic life — activity, food, water, weight, wearable signal — rather than from clinical visits, and that capture is incidental rather than effortful.
- `/img/story/story-03.webp` — Three-panel illustration. The woman sits cross-legged on a rug holding her phone in one hand and her dog's paw in the other; a close-up of the phone screen showing a vertical chain of glowing blue dots connecting small icons — a dog, a food bowl, a medical bag, a note; then the dog asleep curled on his bed in a dark room, the phone lying on the floor still showing the same chain. This is the brand's connect-the-dots idea made literal: individually trivial observations become a continuous thread, and the record keeps accumulating while the animal simply sleeps.
- `/img/story/story-04.webp` — Three-panel illustration in a consulting room. A veterinarian — a man in a white coat with dark greying hair and a beard — reads a tablet at his desk beside a mug and a book; then points at the screen with the black curly-coated dog sitting on the exam table in his red plaid collar and the owner alongside; then a close-up of the tablet showing a rising line of connected gold dots, an outline of a dog drawn as a constellation, a heart icon and a small bar chart. Shows the record being read by the owner's own veterinarian at the start of an appointment: the care happens in the practice, and what OurPack contributes is the context the clinician opens with.
- `/img/story/story-05.webp` — Three-panel illustration. The veterinarian points at a tablet with the dog watching and the owner behind; a close-up of the screen showing two stacked charts — an upper gold line sloping gradually down and a lower blue line rising gradually; then the vet and the owner side by side, both with a hand to the chin, thinking, the dog resting on the table. The two opposed gradients are the clinical point: a slow decline in one measure against a slow rise in another, a pattern only visible across weeks and structurally invisible to episodic care.
- `/img/story/story-06.webp` — Three-panel illustration. The veterinarian, stethoscope round his neck, works on a tablet at his desk; the owner smiles at her phone, which shows a short checklist under a paw icon with a glowing notification bell; then the vet hands her a printed sheet across the exam table while the dog watches. Shows a home-tracking plan being prescribed by the veterinarian and arriving on the owner's phone — the clinician decides what to watch for, and the platform is what carries it home.
- `/img/story/story-07.webp` — Three-panel illustration. The owner sits on a sofa under a lamp with her phone, the dog in his red plaid collar leaning against her; a close-up of the phone showing a short checklist — heartbeat, paw, food bowl, dog, water drop — with ticks beside each and a small trend line below, a finger tapping the next row; then the veterinarian at a laptop reviewing the same icons and charts. Shows the home routine and the clinical view as two ends of one thread: what the owner ticks at home is what the vet reads.
- `/img/story/story-08.webp` — Three-panel illustration. The owner sits with a coffee and her dog, writing on her phone with a stylus; a close-up of the phone showing a timeline of icons with a handwritten note card clipped onto one entry by a paperclip; then the veterinarian at his laptop, chin on hand, reading it, framed diplomas behind him. Shows the owner's own context being attached to the record rather than lost — including the days a plan slipped, which is what makes the record trustworthy enough for a clinician to act on.
- `/img/story/story-09.webp` — Three-panel illustration, almost entirely in cold blue darkness. A bedside clock reads 2:14 in red digits with the moon visible through the curtains; the black curly-coated dog stands on the bedroom floor with his head lowered and his eyes up, plainly unwell; the owner crouches beside him in nightclothes, one hand on his back and her phone in the other, her face drawn with worry. Establishes the highest-anxiety moment in pet ownership, which the product is built around. This is the one frame in the set where the dog is deliberately depicted as unwell.
- `/img/story/story-10.webp` — Three-panel illustration. The owner sits in the dark holding her phone, ringed by faint cloudy vignettes of what she is weighing — a brightly lit emergency clinic with a dog on a table, a clock face, an incoming call screen; a close-up of her face lit from below by the phone, frightened and undecided; then the dog looking up at her with her hand resting on him. Names the problem the product exists to solve: the decision is made under fear and cost pressure with no information, and professional knowledge does not remove that.
- `/img/story/story-11.webp` — Three-panel illustration. The owner lies in bed lit only by her phone; a close-up of the screen showing a constellation of the dog at the top, a circular portrait of him below it, then cards of his readings — a heart trace, a breathing trace, a shield with a progress bar and a line chart; then the owner lying with the dog against her, both faces lit by the screen, visibly calmer than the previous frame. Shows the practical payoff of a continuous record: help that starts already knowing the animal rather than from a blank page, and the change in the owner is the point of the frame.
- `/img/story/story-12.webp` — Three-panel illustration. The owner sits with the dog holding out her phone; a close-up of the screen showing a monitoring timeline marked 11:00 PM, 2:00 AM, 5:00 AM and 7:00 AM with each checked off, a shielded section listing warning signs — "Not eating", "Pacing or restless", "Whining or distressed", "Refusing comfort" — and a reassurance section reading "Comforting presence" and "Normal settling"; then the dog lying down settled with her hand on his head and the phone face-up on the floor. Shows the safety posture concretely: a monitoring window with explicit escalation triggers, no diagnosis, and never an instruction to stay home.
- `/img/story/story-13.webp` — Three-panel illustration in warm lamplight. The owner sits at a laptop showing her dog's profile — his portrait, a heart icon, notes and a chart — with the dog sitting beside her in his red plaid collar; a close-up of her tapping a video-call button on her phone beneath his photograph; then her holding up the phone as the call connects, a blue progress ring under his portrait. Shows the step down from the night before into a proportionate next action, and the record travelling into the appointment with her.
- `/img/story/story-14.webp` — Three-panel illustration. Seen over the owner's shoulder, a laptop shows a veterinarian — a blonde woman in a white coat over navy scrubs — on a video call; a close-up of the same screen shows her alongside a panel of the dog's readings, his portrait at the top and six small traces below; then the owner sits back smiling with the dog leaning into her in his red plaid collar. Depicts care being delivered by a veterinarian while the record is what makes the consultation start informed. The clinician is not OurPack.
- `/img/story/story-15.webp` — Three-panel illustration. On the laptop, the veterinarian points at a document showing a dog silhouette, a heart trace and a chart; a close-up of the screen shows a stack of those pages moving along an arrow into an open envelope, ringed with faint light; then the owner rests her chin on her hand beside the dog as the laptop shows the sealed envelope and the vet. Shows a referral leaving with the complete record attached rather than as a summary letter — continuity across providers, which is the product's central claim.
- `/img/story/story-16.webp` — Illustration in three wide horizontal rows rather than the vertical panels used elsewhere in the set. The owner walks the dog on a lead through the glass doors of an expensive-looking specialist clinic at dusk, a marble reception desk to one side; then an older specialist — grey beard, round glasses, white coat over shirt and tie — sits reading a tablet in a panelled consulting room hung with anatomical drawings; then, over the owner's shoulder, he turns the tablet toward her showing the dog's portrait and record. Sets up the moment every referral usually restarts from memory, and shows it not restarting.
- `/img/story/story-17.webp` — Three-panel illustration, drawn in ink on cream paper rather than the night palette of the rest of the set, and the only frame containing legible interface text. The specialist's hands scroll a tablet headed "George's health record: 2020 – present" with sections for vaccinations, check-ups and treatments on a timeline; a portrait of him listening to the owner; then a consulting room where he gestures at a wall screen headed "George's vitals" carrying charts, the owner seated on a stool and the dog sitting on the examination table. Shows years of history arriving intact at a practice the animal has never visited.
- `/img/story/story-18.webp` — Illustration in three wide horizontal rows. The specialist points at one highlighted gold node on a long connected-dot timeline running across a wall display, a blue dog constellation beside it; then a close view of his hands using a small handheld device on the dog's foreleg while the dog lies calm and still; then the specialist and the owner side by side studying a monitor showing magnified blue cellular imagery with one area marked in gold. Shows the concrete benefit of continuity — one targeted test chosen from the history rather than a battery of them — without quoting a cost figure.
- `/img/story/story-19.webp` — Three-panel illustration in warm light. The veterinarian smiles at his laptop with the dog sitting beside him in his red plaid collar; a close-up of him on the telephone, smiling, plainly delivering good news; then the owner on her sofa with both arms around the dog, her cheek against his head, the dog's mouth open and happy. Shows the intended outcome of continuous records and early detection, and closes the anxiety opened at 2 a.m.
- `/img/story/story-20.webp` — A single wide illustration rather than a panel strip. Four people lean in around the black curly-coated dog, who sits at the centre in his red plaid collar looking up: the owner with her curly auburn hair, a blonde veterinarian in a white coat, a dark-haired veterinarian with a stethoscope, and the older bearded specialist in glasses. Faint blue lines of light connect points behind and between them into a constellation. This is the central statement of the product — four caregivers who would normally never speak, connected by the record rather than by an appointment. The care continues to happen with the veterinarians who provide it; OurPack carries what each of them learned to the others.
- `/img/story/story-21.webp` — Three-panel illustration, and the only one in the set that ends in daylight. The owner sits on a sofa with a coffee, the dog across her lap, a floating card beside her phone carrying a reminder bell and a stethoscope icon; she taps the phone as a card shows the dog's portrait, a calendar and a blue tick; then the two of them walk a sunlit tree-lined path, the dog trotting ahead on a blue lead in a lit blue collar, both plainly well. Closes on the preventive and continuing nature of the product rather than on crisis management, and the shift out of night into day carries that.

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